We had the pleasure of sitting down with an early-stage Product Manager at Zeal—Jean to learn more about what her day-to-day life is like here.
June 22, 2023
Full Name: Jean Yu
Past Positions: Various roles from product and design to analyst and associate in industries ranging from fintech to digital healthcare.
Hometown: Seattle, WA ☔️
Interests and Hobbies: When I’m not at work I love getting outside to rock climb! Also, smash burgers. 🍔
Every day is different! But there are a couple of things that are a part of my everyday work routine regardless of what else is going on.
We recently launched some really exciting new features. I make sure to make time to check on usage, potential issues, and customer feedback on those on a regular basis.
We’re working on a full redesign of our app. We’re an API-first company but for customers that have limited development resources or want to stand up their payroll service quickly, we offer a product with our own UI. In an effort to make our UI more consistent and usable, we’ve built a design system with all new UI components and are rebuilding all our app pages. I normally spend some time every day reviewing design wireframes, QAing newly built pages, and syncing up with the dev team and design team on any blockers.
Written communication is really important here for so many reasons.
It’s a way to get all stakeholders aligned on product vision
Many of our team members are remote and clearly written docs are a great way to asynchronously communicate
It’s what all other teams use to determine what work their teams need to complete in order to build this new feature, for example
Most importantly, documentation is so vital for the journey of a PM to determine what’s in the scope of a project and what the customer experience will ultimately be. It’s a way of really scrutinizing and getting clear on the requirements for a new feature.
Our team really celebrates all the wins, big and small. There’s an internal Slack channel that the product team uses to communicate to the whole org when a new feature is going to launch. We include a little overview and a demo of the feature. People get really excited about those posts! Lots of celebratory, and often custom, emojis. The product team is pretty loud about how proud we are of each other's hard work. It makes you feel really supported.
One project I’m particularly excited about is rebuilding our onboarding experience! We’ve learned so much about our user's journey between looking for payroll providers and going live with a payroll partner. Finding the right payroll provider for your business is a big decision so it’s critical that we provide a smooth onboarding experience and demonstrate our value add right away.
Bring questions and don’t be afraid to ask about the culture! Interviewing is about both parties trying to find the right fit, so you’re interviewing us too. We’re a pretty transparent group of folks here and we’re more than happy to help you determine if we’re a good fit for you. Also, apply even if you don’t check all the boxes.
Thanks for sharing Jean it was fun to learn more about your work and day-to-day life here as a PM and we can't wait to see how much you as a Product Manager and person grow during your time here!